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Automatic Upgrades
Get automatic upgrades to the most current versions of SolidWorks software, including new releases and service packs. SolidWorks is continually improving its software and responds quickly to issues reported by customers. With an automatic e-mail notification, you are kept up to date on important news, service requests, and the latest software updates.
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Technical Support Services
SolidWorks support services are offered by SolidXperts. Support services include a dedicated hotline (product features, menu commands, installation issues and troubleshooting). SolidXperts can provide other services at an additional cost for training, design consulting, planning and customization. Details>> |
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Knowledge Base
Search a comprehensive library of documents, including Technical Articles, Help Topics, Tech Tips, Tech Alerts, Macros, and Best Practices, all written and reviewed by SolidWorks experts. In-depth articles give you insight into features, operations, and solutions covering all product capabilities.
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The Right Suggestions for Improvement
SolidWorks Subscription Services provide you with technical support supplied by SolidXperts. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. For a separate fee, SolidXperts can provide value-added services, such as training, design consulting, planning, and customization.
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SolidWorks Customer Portal
SolidWorks Customer Portal provides online access 24/7 to a wide range of information and resources featuring:
- Find the latest versions of SolidWorks software and service pack updates
- Access the Knowledge Base, containing a wide range of technical documents and resources
- View your SRs (Service Requests)
- View your SPRs (Bugs)
- Make improvement requests
- Join our discussion forums
- Review and register your software license and Subscription Service renewal information
- Edit your profile
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SolidXperts Customer Portal
Derived from a shared basis, this portal allows its members to enjoy every day newcomers and the experiences of each. My3DXperts portal which provides each user with SolidWorks and partner products, owes its success to the active participation of its members. My3DXperts features:
- Knowledge base, Newsletters, Frequent Asked Questions, news on recent product developments, events and training.
- Designed by the SolidXperts user assistance services, My3DXperts allows for quicker calls made to technical support, which can be initialized and then followed up directly on site.
- My3DXperts offers utilities and libraries to help accelerate the design process.
Go to the My3DXperts portal>>
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SolidWorks Web Conferences
Attend web conferences on a regular basis and obtain advice on productivity to help optimize your usage of SolidWorks software. Expand your knowledge through the expertise of SolidWorks developers, specialists, as well as technical assistance from other users around the world.
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