{"id":2289,"date":"2021-10-21T15:43:12","date_gmt":"2021-10-21T15:43:12","guid":{"rendered":"https:\/\/www.solidxperts.com\/?post_type=techtips&#038;p=2289"},"modified":"2024-12-03T16:49:45","modified_gmt":"2024-12-03T21:49:45","slug":"connectivity-issues-with-pdm-here-is-the-solution-ping-nslookup-tracert-telnet","status":"publish","type":"techtips","link":"https:\/\/www.solidxperts.com\/en\/blog\/connectivity-issues-with-pdm-here-is-the-solution-ping-nslookup-tracert-telnet\/","title":{"rendered":"Connectivity issues with PDM? Here is the solution."},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content&#8221; css=&#8221;.vc_custom_1634769939600{background-color: #0d1327 !important;}&#8221; el_class=&#8221;post-header&#8221;][vc_column][vc_row_inner el_class=&#8221;container&#8221;][vc_column_inner][vc_column_text el_class=&#8221;hideme subtitle&#8221;]BLOG[\/vc_column_text][vc_column_text el_class=&#8221;hideme title&#8221;]<\/p>\n<h1>Connectivity issues with PDM? Here is the solution. (PING \/ NSLOOKUP \/ TRACERT \/ TELNET)<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;container post-featured&#8221;][vc_column][vc_column_text el_class=&#8221;return-link&#8221;]<a href=\"\/techtips\/\">Return<\/a>[\/vc_column_text][vc_column_text el_class=&#8221;hideme&#8221;]<div class=\"post-featured-image\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.solidxperts.com\/wp-content\/uploads\/2021\/10\/Connectivity-issues-with-PDM.-Here-is-the-solution.-PING-NSLOOKUP-TRACERT-TELNET.jpg\" class=\"attachment-1270x900 size-1270x900 wp-post-image\" alt=\"Connectivity issues with PDM. Here is the solution. 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'&body=https%3A%2F%2Fwww.solidxperts.com%2Fen%2Fblog%2Fconnectivity-issues-with-pdm-here-is-the-solution-ping-nslookup-tracert-telnet%2F', '_blank')\" title=\"Email\" rel=\"noopener\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#649a3f;width:35px;height:35px;border-radius:5px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"-.75 -.5 36 36\"><path d=\"M 5.5 11 h 23 v 1 l -11 6 l -11 -6 v -1 m 0 2 l 11 6 l 11 -6 v 11 h -22 v -11\" stroke-width=\"1\" fill=\"#CCFC4C\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;container post-content&#8221;][vc_column][vc_column_text]<img decoding=\"async\" class=\"size-full wp-image-213971 aligncenter\" src=\"https:\/\/www.solidxperts.com\/wp-content\/uploads\/2018\/11\/pdmEN.png\" alt=\"\" width=\"949\" height=\"543\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Let\u2019s begin with a reminder of the main requirement to have an efficient network communication with the PDM server:<\/p>\n<ul>\n<li><strong>Be able to ping the PDM server by his hostname and his IP address.<\/strong><\/li>\n<li><strong>The ping latency should be under 30ms on a LAN and 100ms on a WAN from a workstation client to the PDM server.<\/strong><\/li>\n<li><strong>The ports TCP_3030, TCP_1433, UDP_1434 need to be opened on the windows firewall of the PDM server<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To validate these requirements, here some steps that can be done:<\/p>\n<ol>\n<li><strong>Run a constant ping of 1500 bytes to the PDM server<\/strong>\n<ul>\n<li>Start &gt; Enter \u201c<strong>CMD<\/strong>\u201d and select \u201c<strong>Command Prompt<\/strong>\u201d<\/li>\n<li>From the new windows command prompt, enter:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>&gt; <strong>ping<\/strong> ARCHIVESRV &#8211;<strong>l 1500 -t<\/strong><\/p>\n<p><strong>1.2.2<\/strong> If the server replies well you will always obtain multiples lines with positive reply from the server.<\/p>\n<p><strong>1.2.2<\/strong> Network issues will generate some line like \u201c<strong>impossible to reach the host<\/strong>\u201d or \u201c<strong>request time out<\/strong>\u201d, then you need to investigate on the network cards, the wires, the switches, the routes.<\/p>\n<p>Latency of 100ms occurs in a WAN environment where the server and the client are not in the same office and a VPN is set between the two sites.<\/p>\n<p><strong>1.2.3<\/strong> If the ping is failed using the hostname, try with the IP address, if that works then you know that you have a DNS issue.<\/p>\n<ol start=\"2\">\n<li><strong>Run NSLOOKUP to know the DNS server used your network and to confirm that it can translate the name of the PDM server to get his IP address<\/strong><\/li>\n<\/ol>\n<p><strong>2.1<\/strong> From the command prompt windows,<\/p>\n<p>enter:<\/p>\n<p>&gt; <strong>nslookup<br \/>\n<\/strong>you got the name and the IP address of your DNS server (dc.zzz.local 192.168.1.10)<\/p>\n<p>&gt;&gt; <strong>ARCHIVES<br \/>\n<\/strong>you got the IP address of ARCHIVESRV (ex: 192.168.1.11)<\/p>\n<p>If you can resolve the name of the server but cannot ping by his name:<\/p>\n<ul>\n<li>Restart the Windows DNS client service on the user\u2019s workstation<\/li>\n<li>Clear the DNS cache using the command: <strong>ipconfig \/flushdns<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong>Run a TRACERT to know the path taken to communicate with the PDM server <\/strong><\/li>\n<\/ol>\n<p><strong>3.1<\/strong> From the command prompt, enter:<\/p>\n<p>&gt; <strong>tracert<\/strong> ARCHIVES<br \/>\nEach line represents a hop, either the destination server directly, either the gateway of a VLAN or firewall or tunnel VPN or the ISP. The more lines you got, the more the latency can be impacted.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong>Run Telnet to check if the ports are well opened<\/strong><\/li>\n<\/ol>\n<p><strong>4.1<\/strong> Start &gt; Type \u201cControl panel\u201d &gt; clic on \u201cPrograms and features\u201d &gt; choose \u201cActivate or inactivate Windows features\u201d, look for and select \u201c<strong>Telnet client<\/strong>\u201d and then OK.<\/p>\n<p><strong>4.2<\/strong> &gt;<strong>Telnet<\/strong> ARCHIVESRV <strong>3030<\/strong><\/p>\n<p><strong>4.2.1<\/strong> If the port 3030 is opened you should obtain a new window opened with a cursor flashing.<\/p>\n<p><strong>4.2.2<\/strong> If the port is not opened you will get the error message \u201cImpossible to open a connection to the host using the port 3030\u201d.<\/p>\n<p><strong>4.3<\/strong> Repeat the previous steps but with port 1433 and 1434.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><b>With 25 years of experience and more than 250 certifications, SolidXperts teams can help you become true 3D experts! 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