{"id":266754,"date":"2025-01-02T15:45:22","date_gmt":"2025-01-02T20:45:22","guid":{"rendered":"https:\/\/www.solidxperts.com\/technical-support\/"},"modified":"2025-10-21T15:56:00","modified_gmt":"2025-10-21T19:56:00","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/www.solidxperts.com\/fr\/support-technique\/","title":{"rendered":"SUPPORT TECHNIQUE"},"content":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbpd-1 product-detail-header pd-tech-support\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbinner container support-center\u00a0\u00bb][vc_column_inner][vc_column_text el_class=\u00a0\u00bbtitle\u00a0\u00bb]<\/p>\n<h1>Bonjour, comment pouvons-nous vous aider ?<\/h1>\n<p>[\/vc_column_text][vc_raw_html el_class=\u00a0\u00bbdetails\u00a0\u00bb]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[\/vc_raw_html][vc_column_text el_class=\u00a0\u00bblink click-to-id left\u00a0\u00bb]<a href=\"#form\">Nouveau ici ? <span class=\"bold\">S&rsquo;inscrire maintenant<\/span><\/a>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink right middle\u00a0\u00bb]<a href=\"https:\/\/solidxperience.my.site.com\/Service\/s\/login\/?language=en_US&amp;ec=302&amp;startURL=%2FService%2Fs%2F\" target=\"_blank\" rel=\"noopener\">D\u00e9j\u00e0 membre ? <span class=\"bold\">Connectez-vous ici<\/span><\/a>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bblink right session_id\u00a0\u00bb]<a href=\"#\" target=\"_blank\" rel=\"noopener\">Vous avez un ID Zoho?<span class=\"bold\"> Cliquez ici<\/span><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image img_size=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbbg\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1645045666085{background-image: url(https:\/\/www.solidxperts.com\/wp-content\/uploads\/2022\/02\/3D-EXPERIENCE-3D-Render-1920-1198.jpg?id=4534) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbpd-4 product-featured-section no-bt-pd\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbinner container container-center\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbhideme\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbhideme product-featured-left-col\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\" data-renderer-start-pos=\"1479\"><strong data-renderer-mark=\"true\">Besoin de support technique?<\/strong><\/h2>\n<p data-renderer-start-pos=\"1509\">Notre \u00e9quipe d\u2019experts est l\u00e0 pour vous aider \u00e0 avancer plus vite et plus sereinement.<\/p>\n<p data-renderer-start-pos=\"1597\">Avec un abonnement actif, vous b\u00e9n\u00e9ficiez de\u202f:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>L\u2019analyse des erreurs ou des bugs logiciels<\/li>\n<li>L\u2019assistance pour l\u2019activation ou la d\u00e9sactivation de vos licences<\/li>\n<li>L\u2019installation initiale de vos produits achet\u00e9s, nos experts rendent \u00e7a simple comme bonjour<\/li>\n<li>Installation pour une version majeure (ex. de SW 2024 \u00e0 SW 2025)<\/li>\n<li>Mise \u00e0 disposition des\u00a0<em>Services Packs\u00a0<\/em>pour les produits sous maintenance<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"1952\"><em data-renderer-mark=\"true\">Veuillez noter\u202f: le support \u00e0 l\u2019installation exclut les produits li\u00e9s \u00e0 la gestion de donn\u00e9es ou aux bases de donn\u00e9es (ex. PDM, Electrical, DriveWorks), est limit\u00e9 \u00e0 2 appareils par compte, et ne couvre pas les probl\u00e8mes informatiques tels que les VPN, pare-feux ou antivirus.<\/em><\/p>\n<p data-renderer-start-pos=\"2230\">Vous avez besoin d\u2019aide pour des installations complexes, des configurations sp\u00e9cifiques ou des questions d\u2019utilisation\u202f? Prenez rendez-vous avec notre\u00a0\u00e9quipe de Services Techniques, on est l\u00e0 pour vous accompagner.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbdownload-section\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbblock container container-center\u00a0\u00bb][vc_column_inner][vc_column_text]<\/p>\n<h2>SOLIDWORKS et ses sous-produits<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbblock container container-center\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbdownload_document\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<a href=\"https:\/\/www.solidxperts.com\/wp-content\/uploads\/2025\/08\/CLEAN_INSTALL_STANDALONE-2.pdf\" target=\"_blank\" rel=\"noopener\">Nouvelle installation,<br \/>\nSOLIDWORKS<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbdownload_document\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<a href=\"https:\/\/www.solidxperts.com\/wp-content\/uploads\/2025\/01\/CLEAN-INSTALL-OF-SW-AND-SERVER-COMPONENTS.pdf\" target=\"_blank\" rel=\"noopener\">Comment r\u00e9parer un<br \/>\nInstallation de SOLIDWORKS<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbdownload_document\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<a href=\"https:\/\/www.solidxperts.com\/wp-content\/uploads\/2025\/08\/CLEAN_UNINSTALL-1.pdf\" target=\"_blank\" rel=\"noopener\">D\u00e9sinstallation propre de<br \/>\nSOLIDWORKS<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbproduct-faq-section\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1752252416190{background-color: #f0f1f3 !important;}\u00a0\u00bb el_id=\u00a0\u00bbfaq\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbcontainer container-center\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbhideme\u00a0\u00bb][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">FAQ<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbcontainer container-center\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbhideme product-faq-col product-faq-col-left\u00a0\u00bb][vc_toggle title=\u00a0\u00bbQue comprend mon abonnement de support (ALC)?\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"9118\">Votre abonnement inclut les services suivants :<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"9218\">L\u2019analyse des erreurs ou bogues g\u00e9n\u00e9r\u00e9s par les logiciels<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"9279\">L\u2019assistance pour l\u2019activation ou la d\u00e9sactivation des licences<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"9346\">L\u2019installation initiale des produits achet\u00e9s (limit\u00e9e \u00e0 2 appareils par compte)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"9346\">Installation pour une version majeure (ex. de SW 2024 \u00e0 SW 2025)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"9346\">Mise \u00e0 disposition des <em>Services Packs\u00a0<\/em>pour les produits sous maintenance<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"9487\"><strong data-renderer-mark=\"true\">Veuillez noter :<\/strong><\/p>\n<p>Les \u00e9l\u00e9ments suivants <strong data-renderer-mark=\"true\">ne sont pas inclus dans le support standard :<\/strong><\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"9575\">Les produits li\u00e9s \u00e0 la gestion de donn\u00e9es ou aux bases de donn\u00e9es (ex. : PDM, Electrical, SWOOD, DriveWorks)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"9687\">Les probl\u00e9matiques TI (connectivit\u00e9 r\u00e9seau, VPN, antivirus, pare-feux, etc.)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"9767\">Les questions du type \u00ab\u00a0comment faire\u00a0\u00bb, la configuration logicielle ou tout accompagnement avanc\u00e9 (voir Appels de Gr\u00e2ce ci-dessous)<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=\u00a0\u00bbQu\u2019est-ce qu\u2019un Appel de Gr\u00e2ce ?\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"9939\">Un <strong data-renderer-mark=\"true\">Appel de Gr\u00e2ce<\/strong> est une intervention ponctuelle que nous prenons <span data-highlighted=\"true\" data-vc=\"highlighted-text\">en<\/span> charge <strong data-renderer-mark=\"true\">sans frais<\/strong>, m\u00eame si votre demande d\u00e9passe le p\u00e9rim\u00e8tre du support technique standard.<\/p>\n<p data-renderer-start-pos=\"10103\">Par exemple :<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"10120\">Aide rapide \u00e0 la configuration<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"10154\">Questions ponctuelles sur un logiciel<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"10195\">Recommandations normalement couvertes par nos services techniques<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"10264\">C\u2019est notre mani\u00e8re d\u2019ajouter de la flexibilit\u00e9 \u00e0 votre exp\u00e9rience de support.<\/p>\n<p>[\/vc_toggle][vc_toggle title=\u00a0\u00bbCombien d\u2019Appels de Gr\u00e2ce ai-je par an ?\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"14254\">Le nombre d\u2019Appels de Gr\u00e2ce d\u00e9pend de votre abonnement actif et du nombre de si\u00e8ges :<\/p>\n<div class=\"pm-table-container with-shadow-observer\" data-layout=\"default\" data-testid=\"table-container\">\n<div class=\"pm-table-wrapper\" data-number-column=\"false\" data-layout=\"default\" data-autosize=\"false\" data-table-local-id=\"3bea494e-55a0-4aff-8e0b-eb1ecac79a6a\" data-vc=\"table-node-wrapper\">\n<div class=\"sentinel-left\"><\/div>\n<table data-testid=\"renderer-table\" data-number-column=\"false\" data-table-width=\"760\" data-layout=\"default\">\n<tbody>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14346\"><strong>Nombre de si\u00e8ges actifs<\/strong><\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14372\"><strong data-renderer-mark=\"true\">Appels de Gr\u00e2ce\/an<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14398\">1 \u00e0 5 si\u00e8ges<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14414\">1<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14421\">6 \u00e0 15 si\u00e8ges<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14438\">2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14445\">16 si\u00e8ges et plus<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p data-renderer-start-pos=\"14458\">3<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sentinel-right\"><\/div>\n<\/div>\n<\/div>\n<p data-renderer-start-pos=\"14464\">Les comptes sans abonnement actif ou avec une location court terme (3 mois) (QSC\/QLC) ne sont pas \u00e9ligibles aux Appels de Gr\u00e2ce.<\/p>\n<p>[\/vc_toggle][vc_toggle title=\u00a0\u00bbLes Appels de Gr\u00e2ce se renouvellent-ils ?\u00a0\u00bb]Oui. Les Appels de Gr\u00e2ce sont <strong data-renderer-mark=\"true\">r\u00e9initialis\u00e9s chaque ann\u00e9e<\/strong> \u00e0 la date anniversaire de votre abonnement.[\/vc_toggle][vc_toggle title=\u00a0\u00bbPourquoi ai-je re\u00e7u un courriel m\u2019indiquant qu\u2019un Appel de Gr\u00e2ce a \u00e9t\u00e9 utilis\u00e9?\u00a0\u00bb]Dans un souci de transparence, nous informons le gestionnaire de compte chaque fois qu\u2019un Appel de Gr\u00e2ce est utilis\u00e9. Cela vous permet de suivre l\u2019utilisation de votre support et d\u2019anticiper les prochaines \u00e9tapes si besoin.[\/vc_toggle][vc_toggle title=\u00a0\u00bbComment savoir combien d\u2019Appels de Gr\u00e2ce il me reste ?\u00a0\u00bb]Vous recevez un courriel chaque fois qu\u2019un Appel de Gr\u00e2ce est utilis\u00e9. Si vous avez un doute sur votre solde actuel, <strong data-renderer-mark=\"true\">contactez notre \u00e9quipe de support<\/strong> : nous vous r\u00e9pondrons avec plaisir.[\/vc_toggle][vc_toggle title=\u00a0\u00bbEt si j\u2019ai utilis\u00e9 tous mes Appels de Gr\u00e2ce ?\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"11486\">Pas de souci. Si vous avez besoin de support suppl\u00e9mentaire, vous pouvez :<\/p>\n<ul>\n<li data-renderer-start-pos=\"11564\">Acheter un <strong data-renderer-mark=\"true\">bloc d\u2019heures de services techniques<\/strong> pour un accompagnement plus approfondi<\/li>\n<li data-renderer-start-pos=\"11654\">Opter pour une intervention <strong data-renderer-mark=\"true\">Pay Per Incident (PPI)<\/strong>, une solution ponctuelle rapide et sans d\u00e9lai<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=\u00a0\u00bbQu\u2019est-ce que le support Payez Par Incident (PPI) ?\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"11809\">Le PPI est une formule de support \u00e0 tarif fixe, con\u00e7ue pour les demandes g\u00e9n\u00e9ralement r\u00e9solues <span data-highlighted=\"true\" data-vc=\"highlighted-text\">en<\/span> moins d\u2019une heure. C\u2019est une solution id\u00e9ale pour des besoins uniques, sans engagement \u00e0 long terme.<\/p>\n<p data-renderer-start-pos=\"12009\">Le PPI est payable imm\u00e9diatement, et son montant peut \u00eatre d\u00e9duit d\u2019un bloc d\u2019heures si celui-ci est achet\u00e9 dans les 30 jours.<\/p>\n<p>[\/vc_toggle][vc_toggle title=\u00a0\u00bbQuelle est la diff\u00e9rence entre le Support Technique et les Services Techniques ?\u00a0\u00bb]Le <strong data-renderer-mark=\"true\">Support Technique<\/strong> couvre les erreurs logicielles, les probl\u00e8mes de licences et les installations de base incluses dans votre abonnement.<\/p>\n<p>Les <strong data-renderer-mark=\"true\">Services Techniques<\/strong> regroupent des prestations avanc\u00e9es comme la formation, la configuration, l\u2019optimisation des performances, les migrations ou les d\u00e9ploiements \u00e0 grande \u00e9chelle.<br \/>\nCes services sont programm\u00e9s \u00e0 l\u2019avance et factur\u00e9s selon un tarif horaire ou forfaitaire.[\/vc_toggle][vc_toggle title=\u00a0\u00bbCertaines demandes de support sont-elles facturables ?\u00a0\u00bb]<\/p>\n<p data-renderer-start-pos=\"12639\">Oui. Afin de nous aligner avec les standards de l\u2019industrie et de concentrer nos efforts sur les services \u00e0 forte valeur ajout\u00e9e, nous avons d\u00e9fini pr\u00e9cis\u00e9ment ce qui est inclus dans votre abonnement.<\/p>\n<p data-renderer-start-pos=\"12900\">Les demandes qui sortent de ce cadre \u2013 telles que la formation, les bonnes pratiques, les configurations personnalis\u00e9es ou l\u2019int\u00e9gration dans votre infrastructure TI \u2013 sont d\u00e9sormais trait\u00e9es par notre \u00e9quipe de <strong data-renderer-mark=\"true\">Services Techniques payants<\/strong>.<\/p>\n<p>[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbres-section\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1752175691955{background-color: #f1f1f1 !important;}\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbblock container container-center\u00a0\u00bb][vc_column_inner][vc_column_text el_class=\u00a0\u00bbtech-resource\u00a0\u00bb]<\/p>\n<h3>DES ID\u00c9ES UTILES TIR\u00c9ES DE NOTRE BLOG<\/h3>\n<div class=\"line\"><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbtech-post-section\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbtech-blog\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb266622&Prime; img_size=\u00a0\u00bblarge\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbtitle\u00a0\u00bb]<\/p>\n<h4>Lib\u00e9rer la puissance de SOLIDWORKS : Acc\u00e9der et G\u00e9rer Vos Add-ins SOLIDWORKS<\/h4>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbdetails\u00a0\u00bb]D\u00e9couvrez comment acc\u00e9der et g\u00e9rer facilement les add-ins SOLIDWORKS. Am\u00e9liorez votre productivit\u00e9&#8230;.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtech-blog-date\u00a0\u00bb]<a class=\"last-link\" href=\"https:\/\/www.solidxperts.com\/fr\/blog\/acces-et-gestion-de-vos-add-ins-solidworks\/\" target=\"_blank\" rel=\"noopener\">Lire plus<\/a><\/p>\n<p><span class=\"date\">18 septembre 2024<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbtech-blog\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb266624&Prime; img_size=\u00a0\u00bblarge\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbtitle\u00a0\u00bb]<\/p>\n<h4>D\u00e9marrer avec Partage et Marquage sur la plateforme 3DEXPERIENCE<\/h4>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbdetails\u00a0\u00bb]Bienvenue dans notre tutoriel sur la fa\u00e7on de d\u00e9marrer avec Share and Markup, le puissant outil de collaboration&#8230;[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtech-blog-date\u00a0\u00bb]<a class=\"last-link\" href=\"https:\/\/www.solidxperts.com\/fr\/blog\/partage-et-marquage-sur-la-plateforme-3dexperience\/\" target=\"_blank\" rel=\"noopener\">Lire plus<\/a><br \/>\n<span class=\"date\">12 novembre 2024<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbtech-blog\u00a0\u00bb width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb266620&Prime; img_size=\u00a0\u00bblarge\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbtitle\u00a0\u00bb]<\/p>\n<h4>Quoi de Neuf dans SOLIDWORKS 2025 ? Red\u00e9finir le Design, la Collaboration et la Gestion des Donn\u00e9es<\/h4>\n<p>[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbdetails\u00a0\u00bb]Chaque ann\u00e9e, SOLIDWORKS repousse les limites de l&rsquo;innovation pour r\u00e9pondre aux besoins \u00e9volutifs des&#8230;[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbtech-blog-date\u00a0\u00bb]<a href=\"https:\/\/www.solidxperts.com\/fr\/blog\/quoi-de-neuf-dans-solidworks-2025\/\" target=\"_blank\" rel=\"noopener\">Lire plus<\/a><br \/>\n<span class=\"date\">13 novembre 2024<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbpd-5 pd-form\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736282358646{background-image: url(https:\/\/www.solidxperts.com\/wp-content\/uploads\/2025\/01\/BG-FORM@2x.png?id=266853) !important;}\u00a0\u00bb el_id=\u00a0\u00bbform\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbcontainer container-center\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbform-block\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbtitle\u00a0\u00bb]Besoin d\u2019aide ? Contactez notre support et \u00e7a nous fera plaisir de vous aider.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbdetails\u00a0\u00bb]Remplissez le formulaire ci-dessous pour joindre le support technique de Solidxperts.[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbform-block-inner products-contact\u00a0\u00bb]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f266753-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"266753\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/266754\/#wpcf7-f266753-o1\" method=\"post\" class=\"wpcf7-form init Support_page_FR\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"266753\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f266753-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"info\">\n\t<h5>VOS INFORMATIONS\n\t<\/h5>\n\t<p>*Champs obligatoires\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"p-cont-fullname\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pr\u00e9nom*\" value=\"\" type=\"text\" name=\"firstname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row left-pad-form\">\n\t<div class=\"p-cont-fullname p-cont-lastname\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom*\" value=\"\" type=\"text\" name=\"lastname\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row left-pad-form\">\n\t<div class=\"p-cont-fullname\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"t\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Titre du poste*\" value=\"\" type=\"text\" name=\"t\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row email-row\">\n\t<div class=\"p-cont-email\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Courriel*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"p-cont-tel\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone*\" value=\"\" type=\"tel\" name=\"tel\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row left-pad-form\">\n\t<div class=\"p-cont-tel\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"zip\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Code postal*\" value=\"\" type=\"text\" name=\"zip\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"p-cont-fullname\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Entreprise*\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"info\">\n\t<h5>Si vous rencontrez des probl\u00e8mes, veuillez remplir les champs ci-dessous\n\t<\/h5>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"career-cont-position\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"product\"><option value=\"\">Produit<\/option><option value=\"SOLIDWORKS\">SOLIDWORKS<\/option><option value=\"3DEXPERIENCE\">3DEXPERIENCE<\/option><option value=\"Draftsight\">Draftsight<\/option><option value=\"Simulation\">Simulation<\/option><option value=\"API\/MACRO\">API\/MACRO<\/option><option value=\"SOLIDWORKS CAM\">SOLIDWORKS CAM<\/option><option value=\"Compl\u00e9ment\">Compl\u00e9ment<\/option><option value=\"Driveworks\">Driveworks<\/option><option value=\"Electrical\">Electrical<\/option><option value=\"Epigrid\">Epigrid<\/option><option value=\"Imprimante 3D\">Imprimante 3D<\/option><option value=\"Num\u00e9risation - Artec\">Num\u00e9risation - Artec<\/option><option value=\"Outilxperts\">Outilxperts<\/option><option value=\"Solution partenaire\">Solution partenaire<\/option><option value=\"PDM\">PDM<\/option><option value=\"Composer\">Composer<\/option><option value=\"SolidSteel\">SolidSteel<\/option><option value=\"SWOOD\">SWOOD<\/option><option value=\"Visualize\">Visualize<\/option><option value=\"Autres\">Autres<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row left-pad-form\">\n\t<div class=\"career-cont-position\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"priority\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"priority\"><option value=\"\">Priorit\u00e9 du probl\u00e8me<\/option><option value=\"CRITIQUE\">CRITIQUE<\/option><option value=\"\u00c9LEV\u00c9E\">\u00c9LEV\u00c9E<\/option><option value=\"MOYENNE\">MOYENNE<\/option><option value=\"FAIBLE\">FAIBLE<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"p-priority\">\n\t<p><span class=\"label-option-title\">Options de priorit\u00e9 :<\/span>\n\t<\/p>\n\t<p><span class=\"label-options\"><strong>CRITIQUE:<\/strong> Le logiciel ou l'imprimante n'est PAS op\u00e9rationnel(le). Aucune solution de contournement n'existe et\/ou l'activit\u00e9 de l'entreprise est gravement affect\u00e9e.<\/span>\n\t<\/p>\n\t<p><span class=\"label-options\"><strong>\u00c9LEV\u00c9E:<\/strong> Une fonction majeure du logiciel ou de l'imprimante est inop\u00e9rante, mais le travail peut continuer avec un impact mod\u00e9r\u00e9 sur les op\u00e9rations.<\/span>\n\t<\/p>\n\t<p><span class=\"label-options\"><strong>MOYENNE:<\/strong> Un probl\u00e8me qui n'affecte pas s\u00e9rieusement les op\u00e9rations de l'entreprise.<\/span>\n\t<\/p>\n\t<p><span class=\"label-options\"><strong>FAIBLE:<\/strong> Une simple question dont la r\u00e9ponse peut attendre un ou deux jours.<\/span>\n\t<\/p>\n<\/div>\n<div class=\"p-cont-fullname p-cont-lastname p-cont-message\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Sujet\" value=\"\" type=\"text\" name=\"subject\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"p-cont-message\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Description du probl\u00e8me\" name=\"message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row full-width\">\n\t<p><label for=\"career-file\" class=\"career-file-label\"><br \/>\nT\u00e9l\u00e9versez un fichier (PDF, JPG, JPEG, DOC, DOCX, XLS, XLSX) \u2013 Taille max : 20 Mo<br \/>\n<\/label>\n\t<\/p>\n\t<div class=\"career-cont-file\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"problem-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpg,.jpeg,.png,.doc,.docx,.xls,.xlsx\" aria-invalid=\"false\" type=\"file\" name=\"problem-file\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LdIveArAAAAAE7PCpluzMvxgUaTNAkhdDGgEM_1\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LdIveArAAAAAE7PCpluzMvxgUaTNAkhdDGgEM_1\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<div class=\"p-cont-submit\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"ENVOYER\" \/>\n\t<\/p>\n<\/div>\n<p><script type=\"text\/javascript\">\ndocument.addEventListener( 'wpcf7mailsent', function( event ) {\n jQuery(\".wpcf7-form.sent\").hide();\n document.getElementById(\"form\").style.display = 'none';\n document.getElementById(\"message_show\").style.display = 'block';\n}, false );\n\n<\/script>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbpd-5 pd-form\u00a0\u00bb el_id=\u00a0\u00bbmessage_show\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1736282420972{background-image: url(https:\/\/www.solidxperts.com\/wp-content\/uploads\/2025\/01\/BG-FORM@2x.png?id=266853) !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbmessage_title\u00a0\u00bb]<\/p>\n<h3 style=\"text-align: center;\">Votre demande a \u00e9t\u00e9 envoy\u00e9e!<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb el_class=\u00a0\u00bbpd-1 product-detail-header pd-tech-support\u00a0\u00bb][vc_column][vc_row_inner el_class=\u00a0\u00bbinner container support-center\u00a0\u00bb][vc_column_inner][vc_column_text el_class=\u00a0\u00bbtitle\u00a0\u00bb] Bonjour, comment pouvons-nous vous aider ? 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