Applications Engineer – Data Management [Nashua]

Full Job Description

 

SolidXperts is looking to add to our team of expert technical staff based in our Nashua NH office. Our clients use industry-leading engineering software, scanners, and 3D printers, and receive exceptional consulting and support.

Our partners include premier brands such as SOLIDWORKS, Markforged, Artec 3D, and Raise 3D, while our customers include firms such as Ben & Jerry’s, Walkin’ Pets, Stanley Black & Decker, Shell, and thousands more.

 

Tasks

 

  • Answer data management customer cases that arrive by phone and email.
  • Train customers to use product data management software.
  • Provide onsite and remote implementations of SOLIDWORKS PDM.
  • Assist customers with upgrades and similar tasks via remote desktop or similar tools.
  • Track and record the resolution of cases.
  • Create technical tips and other content to educate customers about the functions and features of their products.

 

Requirements

 

  • An engineering degree and strong CAD skills, preferably SOLIDWORKS.
  • Problem-solving abilities.
  • Prior experience with product data management software.
  • Basic computer skills including software installation, and experience with advanced desktop and cloud applications.

 

Perks

 

  • Flexible small office environment in a campus-like setting.
  • 5 weeks PTO / Vacation time per year.
  • Abundant training and certification opportunities.
  • Medical and dental, 401k enrollment, 10 paid holidays.

 

If you are the student or engineer that people come to for assistance and enjoy the challenge of finding solutions to a variety of problems, talk to us about becoming the next SolidXpert.

 

Job Type: Full-time

 

Benefits:

 

  • 401(k)
  • Health insurance

 

Schedule:

 

  • 8-hour shift
  • Day shift
  • Monday to Friday

 

Supplemental pay types:

 

  • Bonus pay

 

Education:

 

  • Associate (Preferred)

 

Experience:

 

  • Customer service: 2 years (Preferred)
  • SOLIDWORKS PDM: 2 years (Preferred)
  • Training & development: 2 years (Preferred)

 

Work Location: One location

Account Manager [Nashua]

Are you an individual who is extremely organized and loves to build relationships with your clients through excellent customer service and provide solutions?

Reporting to the Chief Sales Officer and working for a fast-growing and dynamic company, The Account Manager establishes a long-term partnership with clients and prospects, ensures client satisfaction, and maintains and grows3D design solutions sales in assigned existing accounts or prospects. He liaises with cross-functional teams to ensure the timely and successful delivery of our solutions according to customer needs.

 

Job Duties:

 

  • Services clients while generating additional revenues from the company’s 3D design solutions and services portfolio.
  • Liaises between the customer and internal cross-functional teams.
  • Leads and coordinates sales opportunities in a collaborative approach with the technical department.
  • Forecasts and tracks key account metrics
  • Builds and enhances relationships across the client organization.
  • Renews software subscription and service programs for key accounts.
  • Measures and increases client satisfaction by developing strategies that will contribute to the “Wow” factor; and
  • Manages his sales processes including pipeline, account, contacts, activities, and calls using the company sales tools (SalesForce…) to drive sales growth and planning.

 

Requirements:

 

  • 3-5 years Account Management Experience, preferably in Software/SaaS
  • Demonstrated ability to build trust and maintain long-lasting relationships with senior client buyers
  • Ability to take a vision, translate it into an actionable plan, and execute
  • Excellent negotiation, listening, and communication skills (oral and written)
  • Ability to deliver engaging presentations
  • Strong ability to prioritize among competing tasks
  • Autonomous, resourceful, and self-motivated
  • Proficient in Microsoft Office Suite, tech-savvy, and strong analytical skills
  • Experience in analyzing and determining the needs of clients, developing strategies and action plans for revenue growth and profitability
  • Bachelor’s Degree is an asset

 

Details:

 

  • Competitive salary.
  • Part-time teleworking is possible.
  • 25 personal/sick/vacation days per year.
  • Only selected candidates will be contacted, thank you for your interest.

Payroll Technician and Accounting Support [Montreal]

The ideal candidate possesses the following assets: 

 

  • Proven work experience (minimum 5 years) as a payroll technician
  • Knowledge of APD Workforce Now and SAGE 300 is an asset
  • Experience in carrying out accounting tasks (accounts receivable, accounts payable, bank  reconciliation) an asset
  • Proficiency in Microsoft Office Suite and must perform well in a varied IT environment
  • Professional attitude and demonstrate autonomy
  • Strong written and verbal communication skills, bilingualism required
  • Ability to be resourceful and proactive when problems arise
  • Excellent organizational skills
  • Multitasking and time management skills, with the ability to prioritize tasks
  • DEC in accounting or equivalent

 

Duties and Responsibilities: 

 

  • Perform the complete payroll cycle for our Canadian and American entities
  • Create, verify and follow up on information in employee files (hiring, departure, illness, alimony, etc.)
  • Validate the supporting documents for the expense accounts and their coding.
  • Respond to various requests from employees regarding their pay and group insurance
  • Keep the group insurance plan up to date in the systems, transmit information to new employees, enroll new employees in the plan, etc.
  • Prepare, review and transmit year-end documents such as T4, Relevé 1, Summary, CNESST, WSIB, etc.
  • Responsible for US government remittances in various US states.
  • Maintaining group RRSP and 401(K) records, transmitting information on these plans to new employees and notifying employees of any changes.
  • Record journal entries relating to payroll in the accounting system.
  • Prepare check requisitions for certain manual remittances of source deductions.
  • Produce various payroll analyses when requested.
  • Contribute to the team effort by performing accounting tasks as needed.

 

Work environment & Benefits: 

 

  • Schedule of five (5) days per week (37.5 hours), telecommuting possible after training.
  • Twenty-five (25) days off per year
  • Medical and dental insurance after 3 months of service
  • Collaborative team
  • Free parking

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