Please note that most SOLIDWORKS products are sophisticated computer-aided design (CAD) software products aimed at mechanical engineers and other manufacturing and design professionals. SOLIDWORKS products generally cost thousands of dollars per license and SolidXperts, Inc. does not consider them to be consumer products. Besides computer-aided design software (CAD), SolidXperts, Inc. provides other products, such as rapid prototyping 3D printers, 3D controllers, partner solution products, workstations, training courses, consulting services, as well as implementation and programming services mainly related to the manufacturing industry.
The contents of this statement are organized as follows:
A. Online Privacy/Marketing Contacts and Privacy/License Activation and/or License Registration and Privacy
B. Purchasing Items or Services from the SOLIDWORKS Site
C. Third Party Sites
D. Technical Support, Special Cases, and Privacy
A. Online Privacy/Marketing Contacts and Privacy/License Activation and/or License Registration and Privacy
Information Collected from Online Visitors
In general, you can visit the SolidXperts, Inc. website without disclosing your identity or revealing any personal information about yourself, such as your name, telephone numbers, postal or email addresses. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. We do not link IP addresses to any personally identifiable information. Therefore, you can remain anonymous when you visit our website.
Our web servers also collect information, such as the number of visits, average time spent on the site, pages viewed etc., yet this information is not traceable. SolidXperts, Inc. uses this information to analyze how people use our site and generate ideas on how the site can be improved in the future.
Some of our web pages utilize “cookies” so that we can better serve you when you return to our site. Cookies are identifiers that a website can send to your browser to facilitate your next visit to our site. For example, it may store the fact that you have registered for a seminar, so that the next time you visit the site, we recognize that you are a registrant. If you wish, you may set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, enter a contest, or when you respond to a survey. Supplying us with such information is optional, but if you opt out, you will be unable to complete certain transactions.
Entities collecting personal information
The information provided at this site is collected by SolidXperts, Inc. located at 2650 Marie-Curie Saint-Laurent, QC, H4S 2C3, Canada. Our toll-free telephone number is (877)876-5439.
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it was collected.
Information Collected via Marketing Activities
SolidXperts, Inc. conducts various marketing activities which it may use to collect your personal information. For example, contact information at trade shows where we receive email and physical mail addresses for marketing campaigns, when we invite the public to download free software from our website in return for providing us contact information, or through the contests we conduct for which participants provide basic information, and we obtain addresses from publications that target various industries. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have “opted in” to receive communications from companies, such as SolidXperts, Inc. and we typically do not receive the actual contact information, but only the ability to send an email or mail to the contact from a bonded mail house.
Information Collected via License Activation and/or License Registration
At the time customers register or activate their license of SOLIDWORKS software, SolidXperts, Inc. collects information, such as company name, shipping address, contact name, contact email address, telephone number, title, role, products designed, primary CAD product in use, and industry sector. SolidXperts, Inc. requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, SolidXperts, Inc. may be obligated to make this information available to third parties who license to SolidXperts, Inc. technology that is included in the products being activated. If SolidXperts, Inc. receives an inquiry from a person at the licensee company as to which individual at the company has activated a given license, SolidXperts, Inc. will supply the contact name in response to enable the company to understand where its licenses are being used.
The Use of Personal Information
SolidXperts, Inc. may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other SOLIDWORKS software products and services that may be of interest to you. When you are a customer of SOLIDWORKS products or services we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription service agreements or other contracts with SolidXperts, Inc., to request that you respond to a survey concerning our products and services, or to address a question regarding an order.
Since SOLIDWORKS resellers are our primary sales channel and provide the first line of support to our customers, we share personal contact information with the reseller assigned to a particular customer or prospect.
We may also provide you with materials concerning the products and/or services of other third parties we think may be of interest to you. We do this by emailing information to you or by providing your name and address to a bonded mail house that mails information on behalf of a third party. The bonded mail house is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.
SOLIDWORKS products are not marketed to children under the age of 13 and SolidXperts, Inc. does not knowingly collect personal information from children under the age of 13. SolidXperts, Inc. is committed to protecting the privacy of children and if SolidXperts, Inc. becomes aware that such information was collected, it will treat that information as sensitive.
If you do not wish to receive information about additional SOLIDWORKS products or services, or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails.
SolidXperts, Inc. stores the personal data of website visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf, such as for delivering mailings or emails, that may involve the storage and use of your personal information. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to SolidXperts, Inc., you agree and consent to the storage and usage of this information anywhere that SolidXperts, Inc. and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.
SolidXperts, Inc. may also disclose such personal information if required by law or if SolidXperts, Inc. believes in good faith that such disclosure is reasonably necessary to comply with legal processes (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of SOLIDWORKS, our customers, or the public.
SolidXperts, Inc. uses the services of a third-party vendor to help us measure and analyze the effectiveness of our web pages and how visitors use SOLIDWORKS.com. To do this, we may use web beacons and cookies provided by this third-party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of most interest to our customers, and visitors to our website. Although the third-party vendor logs the information coming from our site on our behalf, SolidXperts, Inc. controls how that data may and may not be used. If you do not want to assist SOLIDWORKS in improving our website, products, services, offers, and marketing strategy, you can “opt-out” of this website analysis tool by changing your communication preferences here
My3DXperts and other Services Requiring Registration
SolidXperts, Inc. hosts a customer portal at the following address https://solidxpertsportal.force.com/support/portal_login . This site is accessible to users to find technical information, software updated files, or available materials distributed by various manufacturers. In general, all users must hold a subscription through our subscription services to get the rights to access this portal. SolidXperts, Inc. may also, on occasion, create other services that require registration that apply to a similar policy.
Updating Personal Information and “Opting Out”
SolidXperts, Inc. wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address, or other information by sending us an email message at firstname.lastname@example.org or by notifying us in writing at:
2650 ave. Marie-Curie.
Montréal (Qc) H4S 2C3, Canada
If at any time you wish to “opt-out” of receiving information from SolidXperts, Inc. or its partners or other companies, please notify us by sending us a written message, to the addresses shown above, or by emailing us at: email@example.com. Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your “opt-out” notification.
Changes to this Policy
If you wish to purchase items (including software, books, or branded marketing merchandise) or services (e.g. certification training) from the site, we require your personal information, including but not limited to your full name, billing address, telephone number, email address, and credit card number/expiration date. Collection and processing of information related to purchase activity may be conducted by a third-party fulfillment house that is obligated to maintain the confidentiality of the information. In certain circumstances, a third party is acting as a reseller of the items and is independently responsible for protecting your information. Please read carefully such vendors’ Privacy Policies before providing your personal data. SolidXperts, Inc. may access personal information collected by the third-party vendor in order to better understand the products of interest to its customers. SolidXperts, Inc. may use this information to notify you of other products or services it believes may be of interest to you.
SolidXperts, Inc. works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We may also store information regarding your purchase (not credit card information but information as to what you ordered and whether and when it was fulfilled, and your contact information) in order to answer questions and resolve issues that may arise later.
At the time the order is placed, we may ask you to “opt-in” for further contact regarding such things as sales and special offers and we may contact you following that “opt-in” permission. If you opt-in, we may also share your information with other companies and organizations whose products we think may be of interest to you so that they may contact you. If you do not opt-in we will not contact you regarding other offers, but please be aware that if you have given us your personal information pursuant to other SolidXperts, Inc. marketing activities, we may contact you.
Information Collected in Connection with Technical Support and the Use of that Information
Generally, SolidXperts, Inc. technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. SolidXperts, Inc. may use this contact information to respond to support inquiries and/or to request additional information from the customer.
Occasionally SolidXperts, Inc. must obtain files and/or model information to assist it in diagnosing their technical support issues. SolidXperts, Inc. may share model and file information provided by a customer with a licensor of technology that is included in a SOLIDWORKS product if SolidXperts, Inc. considers it appropriate to assist it in diagnosing or resolving a customer problem. All such licensors are also contractually obligated to protect the confidentiality of customer models and files.
Some third-party software that interoperates with the SOLIDWORKS software, such as Microsoft’s Windows Vista® operating system software may request data from your system to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to a third party. The third-party will be responsible for any privacy issues related to the information you provide it.
SolidXperts, Inc. also maintains many of the customer files in a database it uses to conduct regression tests and other tests of later releases of the SOLIDWORKS software.
We hope this document has helped you understand how SolidXperts, Inc. considers and processes your personal and professional information. For further questions or inquiries, please don’t hesitate to contact us.