This position focuses on training, technical support, and after-sales service for SOLIDWORKS and its add-ins. We are looking for an Application Specialist to work at our Montreal office.

This full-time job involves training users, visiting customers who need help integrating the software, answering the phone or emailing customers who need technical support for our software, etc. We are a multidisciplinary team that supports several software packages (SOLIDWORKS, Enterprise PDM, etc.) in need of a specialist who knows SOLIDWORKS and its many facets (Windows, Installation, etc.). This person must be autonomous, resourceful, bilingual (French and English), and focused on customer service.

The ideal candidate has the following:

– DEC in Mechanical Engineering, Industrial Design, etc.;

– 1-2 years of experience with SOLIDWORKS;

– Excellent knowledge of SOLIDWORKS;

– Bilingual (French and English);

– Experience with customer service;

– Access to a personal vehicle (an asset);

– Valid driver’s license.

Tasks and responsibilities:

– Prepare in-class, online, and onsite training programs;

– Provide SOLIDWORKS training onsite or within client locations;

– Assist customers with the use of the software;

– Assist agents in technical support during busy times.

Work Environment & Benefits:

– Schedule of five (5) days per week (35 hours)

– Twenty-five (25) days of leave in the first year

– Medical and dental insurance

– Profit Sharing benefits

– Social Club

– Free parking

– Opportunity to telework