This position focuses on training, technical support, and after-sales service for SOLIDWORKS and its add-ins. We are looking for an Application Specialist to work at our Montreal office.

This full-time job involves training users, visiting customers who need help integrating the software, answering the phone or emailing customers who need technical support for our software, etc. We are a multidisciplinary team that supports several software packages (SOLIDWORKS, Enterprise PDM, etc.) in need of a specialist who knows SOLIDWORKS and its many facets (Windows, Installation, etc.). This person must be autonomous, resourceful, bilingual (French and English), and focused on customer service.

The ideal candidate has the following:

– DEC in Mechanical Engineering, Industrial Design, etc.;

– 1-2 years of experience with SOLIDWORKS;

– Excellent knowledge of SOLIDWORKS;

– Bilingual (French and English);

– Experience with customer service;

– Access to a personal vehicle (an asset);

– Valid driver’s license.

Tasks and responsibilities:

– Prepare in-class, online, and onsite training programs;

– Provide SOLIDWORKS training onsite or within client locations;

– Assist customers with the use of the software;

– Assist agents in technical support during busy times.

Work Environment & Benefits:

– Schedule of five (5) days per week (35 hours)

– Twenty-five (25) days of leave in the first year

– Medical and dental insurance

– Profit Sharing benefits

– Social Club

– Free parking

– Opportunity to telework

The Business Development Representative will oversee the prospecting of clients in New-England (USA). The representative will have to generate new leads/opportunities by getting in touch with businesses to align our solutions with their needs and will have to make sure that an on-site presentation is scheduled with the Account Manager and the Technical Representative.

Responsibilities:

• Generate new sales opportunities/leads with incoming and outgoing prospects;
• Understand the needs and challenges of the clients and guide them to the appropriate Account Manager;
• Work closely with the account manager and technical team;
• Achieve the weekly and monthly goals;
• Schedule appointments for the appropriate Account Manager at the client site;
• Maintain and grow the prospects database in a specific geographic territory;
• Participate in diverse events as trade shows, expositions, etc;
• Other related tasks.

Qualifications:

• You have a minimum of two (2) years of experience in inside sales, prospection or call center
• You are bilingual in French and English (Spoken & Written)
• You have a valid driver’s licence (an asset)
• You have a Canadian passport
• You have an excellent knowledge of the Microsoft Office Suite
• You have previously worked with Salesforce or another similar CRM
• You have an excellent knowledge of the different social medias platforms
• You are a good listener
• You can prioritize and multitasks
• You have strong organizational and interpersonal skills
• You have work experience in either the manufacturing or digital industry (an asset)

Personality:

• You are independent, responsible and proactive
• You are creative and motivated by goal achievements
• You are a team player
• You are curious and willing to learn about new technologies
• You are resourceful and are passionate about customer service

Benefits:

• Base salary + commissions
• Twenty-five (25) days off (includes sick days and vacation)
• Collective insurance after three (3) months of employment